Softweb’s Retention Policy – Adaptive IT Solutions

When you use our services, you trust us with your information. We understand that this is a big responsibility and we work hard to protect your information and keep you in control.

This Privacy Policy is intended to help you understand what information we collect, why we collect it, and how you can update, manage, extract and delete your information.

This updated version of the Privacy Policy is effective as of May 25, 2018.

You can use our services in a variety of ways and manage your privacy. For example, you can browse our website or contact us through the contact form available on our website. You can always adjust your privacy settings to control the information we collect and how it is used.

If you have any questions about this Privacy Policy, you can contact us.

INFORMATION COLLECTED BY Softweb – Adaptive IT Solutions

We want you to understand the types of information we collect when you use our services

We collect information to provide a better service to all our users. For example, we collect basic information such as your language of speech, the time of your visit to our website, etc. The information that Softweb – Adaptive IT Solutions collects and how it is used depends on how you use our services and how you manage your privacy controls.

When you browse our website, we store the information we collect with unique identifiers associated with the browser, app or device you use. This helps us in certain processes, such as maintaining language preferences across different browsing sessions. Information you create or provide to us

On our website there is no option to create a user account, nor to use personalized services, so you do not provide us with any information other than when you want to contact us via the contact form or by entering your e-mail address in the newsletter form. When you contact us via the contact form on our website, you provide us with certain personal information which includes your name, your e-mail address. Also by using the newsletter form you can choose to provide us with some information, such as an e-mail address, to receive updates on our services and company news. Information we collect when you use our services

Your applications, browsers and devices

Through third-party applications and services such as Google Analytics, we collect information about applications, browsers and devices that you use to access Softweb – Adaptive IT Solutions services, which helps us provide features such as proper viewing and operation of our website across all browser versions and devices.

The information we collect includes unique identifiers, browser types and settings, device types and settings, operating system. We also collect information about how applications, browsers and devices interact with our services, such as IP address, error reports, system activity, and the date, time and referral link URL of your request.

We collect this information when your browser communicates with our servers while you are browsing our website.

Your activity

We collect information about your activity on our services, which we use for activities such as improving the look and feel and structure of the services we provide to you. For example, to better present a product or service on our website. The activity information we collect includes:

The pages you visit within the website.

Your location information

We collect anonymous information about your location when you use our services, which helps us to provide features such as personalized content in other countries.

Your location can be approximated through:

  • GPS
  • IP address
  • Sensor data from your device
  • Information from equipment near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

The types of location data we collect depend in part on your device settings. For example, you can turn your Android device’s location on or off using the device’s settings app.

We use various technologies to collect and store information, such as cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.

Cookie and similar technologies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognise the browser you are using. Cookies may store user preferences and other information. You can configure your browser to block all cookies or to indicate when a cookie is sent. However, some features or services on websites may not function properly without cookies.

Pixel tag (pixel tag)

A pixel tag is a type of technology that is placed on a website or in the body of an email message for the purpose of tracking some activity, such as the views of a website or the opening of an email. Pixel tags are often used in conjunction with cookies.

Save to browser web

Browser web storage allows websites to store data in a browser, on a device. When used in “local storage” mode, it allows data to be stored in various sessions. In this way, data can be retrieved even after closing and reopening the browser. HTML 5 technology facilitates web storage.

Application data cache

Application data cache is the data storage space on a device. It can, for example, allow a web application to run without an internet connection and improve its performance by enabling faster loading of content.

Server logs

Like most websites, our servers automatically log page requests made when users visit our sites. These “server logs” typically include the web request, web protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.

For example, a common log entry for a Google search for “cars” would look like this: – 25/Mar/2003 10:15:32 -Firefox 1.0.7; Windows NT 5.1 -740674ce2123e969

  • is the Internet Protocol (IP) address assigned to the user by the user’s ISP. Depending on the user’s service, a different address may be assigned to the user by the service provider each time the user connects to the Internet.
  • 25/Mar/2003 10:15:32 is the date and time of the query.
  • is the URL requested, including the search query.
  • Firefox 1.0.7; Windows NT 5.1 is the browser and operating system used.
  • 740674ce2123a969 is the unique cookie ID assigned to that computer the first time it visits Google. (Cookies can be deleted by users. If the user deleted the cookie from the computer the last time they visited Google, then it will be the unique cookie ID assigned to their device the next time they visit Google from that device.)

WHY Softweb – Adaptive IT Solutions COLLECT DATA

We use data to create better services

We use the information we collect from all our services for the following purposes:

Providing our services

We use your information to provide our services in the best possible way.

We provide you with the best services to help us provide you with the best possible service to help us provide you with the best possible service.

We also use your information to ensure that our services work as intended, such as to monitor outages or resolve problems you report to us. For example, we constantly monitor our systems to identify problems. And if we find that there’s a problem with a particular operation, checking the activity information collected before the problem occurs allows us to resolve it faster. We also use your information to make improvements to our services. For example, understanding which pages of our website you visit most and improving them with better content or new services.

Develop new services

We use the information we collect from existing services to develop new ones.

Provide personalised services, such as content and advertising

We use the information we collect to tailor our services to you, such as providing suggestions and personalized content.

Depending on the cookie settings that you select and configure when you browse our website, we may also display personalized services or advertisements on third-party websites based on your interests if you have visited our website in the past.

Performance measurement

We use data for analysis and measurement to understand how our services are used. For example, we analyse data about your visits to our websites for actions such as optimizing product design. We also use data about the ads you interact with to understand the performance of our advertising campaigns. We use a variety of tools to do this, including Google Analytics & Google Adwords. When you visit a website that uses Google Analytics, Google and Softweb – Adaptive IT Solutions may associate information about your activity from that website with activity from other websites that use Google’s advertising services or other advertising companies.

Contacting you

We use the information we collect, such as your email address, to enable us to interact directly with you. For example, we may send you a notification if we detect any suspicious activity, or we may notify you about upcoming changes or improvements to our services. In addition, if you contact Softweb – Adaptive IT Solutions, we will keep your request on file to help you resolve any problems you are experiencing or compare it to past requests so that we can provide a solution to the problem you are experiencing and only for the purpose of providing the services under your project contract with Softweb Adaptive IT Solutions.

Protection of Softweb – Adaptive IT Solutions, our users and the public

We use the information to improve the security and reliability of our services. This includes identifying, preventing and addressing risks of fraud, abuse, security, and technical issues that may harm Softweb – Adaptive IT Solutions, our users or the public.


You have choices about the information we collect and how it is used

Using the cookie settings tool you can choose which cookies you want to be stored on your computer. More information can be found in our Cookies Policy.

Managing, reviewing and updating your information

While browsing, you can review and update the cookie information collected at any time. Also, by accessing Softweb – Adaptive IT Solutions services you can manage, update and edit your information, such as contact persons, your passwords, etc., through a number of options provided to you per service.

Export, remove and delete of your information

You can request an export of a copy of your services data if you wish to back it up or use it in a non-Softweb – Adaptive IT Solutions service by contacting us.

You may also request the deletion and removal of content from certain Softweb – Adaptive IT Solutions services under applicable law.

Finally, we permit you to grant someone else access to certain data on your Softweb – Adaptive IT Solutions services in the event that you are suddenly unable to use your services with your express consent and suggestion.

There are other ways to control the information that Softweb – Adaptive IT Solutions collects, such as:

  • Browser settings. You can also configure your browser to block all cookies from a specific domain or from all domains. Don’t forget, however, that our services rely on cookies to work properly, including remembering language preferences.
  • Device level settings: Your device may have controls that determine what information we collect. For example, on your Android device you can modify the location settings.

When Softweb – Adaptive IT Solutions shares your information.

We do not share your personal information with companies, organizations or individuals outside of Softweb – Adaptive IT Solutions, unless one of the following situations applies:

With your explicit consent

We share personal information outside Softweb – Adaptive IT Solutions when we have your explicit consent. For example, if you explicitly ask us to send your contact information to a third-party provider that you indicate to us. We will always seek your explicit consent for any disclosure of sensitive personal information.

By domain managers

If you are our customer and use our services your domain administrator and the resellers who manage your account will have access to your account on the relevant server used. They will be able to:

  • View statistics about your account, such as how much free space you have available.
  • Change your account password
  • Suspend or terminate your access to your account
  • Use your account information in order to comply with any applicable laws, regulations, legal process or enforceable governmental requests
  • Restrict your ability to delete or edit information or privacy settings

For external processing

We provide personal information to our affiliated companies and other businesses or individuals we trust to process it on our behalf, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help us support our server hosting services.

For legal purposes

We disclose personal information outside Softweb – Adaptive IT Solutions if we believe, in good faith, that access, use, retention or disclosure of the information is reasonably necessary in order to:

  • To comply with any applicable laws, regulations, legal process or enforceable governmental requests.
  • To enforce applicable Terms of Service, including investigating possible violations thereof.
  • Detect, prevent or otherwise address address, security or technical fraud.
  • Protect against any harm to the rights, property or safety of Softweb – Adaptive IT Solutions, our users or the public as required or permitted by law.

We also allow certain partners, such as Google, to collect information from your browser or device for advertising and measurement purposes, using their own cookies or similar technologies.

If Softweb – Adaptive IT Solutions engages in a merger, acquisition or asset sale, we will continue to safeguard the confidentiality of your personal information and notify affected users before personal information is transferred or becomes subject to a different privacy policy.


We incorporate security measures into our services to protect your information

All Softweb – Adaptive IT Solutions products are designed with strong security features that permanently protect your information. The data we capture through our services helps us to automatically detect and prevent threats before they even reach you. And if we spot something dangerous that we think you should know about, we’ll alert you and guide you on how to better protect yourself.

We go to great lengths to protect you and Softweb – Adaptive IT Solutions from any unauthorized access, misuse, disclosure or destruction of the “information we hold, such as by taking the following actions:

  • We use encryption and anonymisation techniques to keep your data confidential during transfer
  • We control our information collection, storage and processing practices, including physical security measures, to protect against unauthorised access to our systems.
  • We restrict access to personal information only to Softweb – Adaptive IT Solutions employees, contractors and agents who need that information to process it. Anyone who has such access is subject to strict contractual confidentiality obligations and potentially disciplinary action or dismissal if they fail to meet these obligations.


You may request an export of a copy of your information or delete it from your Softweb – Adaptive IT Solutions Account at any time

You can request a copy or request that we delete all the information we hold about you and the services we provide to you by contacting us.

In some cases, we retain data for limited periods of time when it is for lawfulness or legal purposes.

We try to ensure that our services protect information from inadvertent or malicious deletion. Because of this, there may be delays from the time you delete something to the time copies are deleted from our active and backup systems.


We regularly review this Privacy Policy and ensure that we process your information in a manner that complies with it.

Data transfers

We maintain servers around the world and processing of your information may take place on servers that are not located in the country in which you reside. Data protection laws vary from country to country, with some countries providing greater protection than others. Regardless of where your information is processed, we apply the same protection methods described in this policy. When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the relevant regulatory authorities, including local data protection authorities, to address any complaints about the transfer of your data that we cannot resolve directly with you.

European requirements

If European Union (EU) data protection legislation applies to the processing of your information, we provide the controls described in this policy so that you can exercise your right to request to access, update, remove and restrict the processing of your information. You also have the right to refuse processing of your information or to have your information exported to another service.

We process your information for the purposes described in this policy on the legal basis set out below:

With your consent

We ask for your consent to process your information for specific purposes and you have the right to withdraw your consent at any time. For example, we ask for your consent to provide you with personalised services such as advertising. You can manage these settings through the cookie settings found on our website.

When we protect our legitimate interests

We process your information for our legitimate interests and those of third parties, while implementing appropriate security measures that protect your privacy. For example, we may anonymise data or encrypt data to ensure that it cannot be associated with other information about you

This means that we process your information for the purpose of:

  • Provide, maintain and improve our services to meet the needs of our users
  • Develop new products and features that are useful to our users
  • Understand how users use our services to ensure and improve the performance of our services
  • Adapt our services to provide a better user experience
  • Do marketing to inform users about our services
  • Provide advertising to make many of our services freely available to users
  • Identify, prevent or otherwise address fraud, abuse, security or technical issues with our services
  • Protect against any harm to the rights, property or safety of Softweb – Adaptive IT Solutions, our users or the public as required or permitted by law
  • Conduct research that improves our services for our users and from which the public benefits
  • Meet our obligations to our partners, such as developers and rights holders
  • Comply with legal requirements, such as investigating possible breaches of the applicable Terms of Service

When we provide a service

We process your data to provide a service you have contractually requested. For example, we process your payment details when you purchase a service from Softweb – Adaptive IT Solutions.

When we comply with legal obligations

We will process your data when we have a legal obligation to do so. For example, if we are responding to a legal process or an enforceable government request.

If you have any questions, you can contact Softweb – Adaptive IT Solutions and our data protection office. You can also contact your local data protection authorities if you want to find out about your rights under local law.


When this policy applies

This Privacy Policy applies to all services provided by Softweb – Adaptive IT Solutions and its affiliated companies, and services provided on third-party websites, such as advertising services. This Privacy Policy does not apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy does not apply to:

  • The information management practices of other companies and organizations that advertise our services
  • The services provided by other companies or individuals, such as products or websites that may include Softweb – Adaptive IT Solutions services, that appear in search results or are linked from our services

Changes to this policy

We may change this policy from time to time. We will not limit your rights under this Privacy Policy without your express consent. We always indicate the date on which the last changes were posted. If the changes are extensive, we will provide a more prominent notice (including, for some services, an email notice regarding changes to the Privacy Policy).